Policy Policy

Effective Date: 7th July 2025

1. Introduction
Solent Training Solutions Limited (“we”, “our”, “us”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect the personal data of our clients, trainees, website visitors, and other contacts.

2. Information We Collect
We may collect the following types of personal information:

Contact information: name, email address, phone number, postal address
Business information: company name, job title, business contact details
Payment information: credit/debit card details or bank account information (if applicable)
Website usage data: IP address, browser type, pages visited, time spent on the website
Other information: any information you voluntarily provide to us through forms, email, or other communication channels

3. How We Use Your Information
We use personal data for purposes including, but not limited to:

Providing our training services and support
Managing bookings, payments, and contracts
Communicating important updates, offers, and information about our services
Improving our services, website, and customer experience
Complying with legal obligation

4. Legal Basis for Processing
We process personal data based on the following lawful grounds:

Contractual necessity: to fulfill our obligations under service agreements
Consent: where you have given clear consent for specific purposes
Legal obligation: to comply with laws and regulations
Legitimate interests: to manage our business operations, improve services, and prevent fraud

5. Data Sharing
We do not sell or rent your personal data. We may share your information with:

Service providers assisting with training, payment processing, or IT services
Legal or regulatory authorities if required by law
Partners or subcontractors involved in delivering training services

6. Data Retention
We retain personal information only as long as necessary for the purposes it was collected or to comply with legal obligations. After this period, data is securely deleted or anonymized.

7. Your Rights
You have the following rights under data protection laws:

Access the personal information we hold about you
Request correction of inaccurate or incomplete data
Request deletion of your data (where legally permissible)
Object to or restrict processing of your data
Withdraw consent at any time (without affecting prior processing)
Request data portability

To exercise your rights, please contact us at Katy@SolentTrainingsolutions.co.uk

8. Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorised access, loss, or misuse.

9. Cookies and Tracking
Our website may use cookies to enhance user experience, analyze website traffic, and personalize content. You can manage cookie preferences through your browser settings.

10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date.

11. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:
Email: Katy@SolentTrainingsolutions.co.uk
Phone: 07359967445
Address: Unit 14 Basepoint Business Centre, Aerodrome Road, Gosport, PO13 0FX