Customer Service
Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met.
This course will start by making it very clear exactly what we mean by customer service, and why it’s so vital and then go into detail about some of the ways you can improve the customer service provided by your organisation.
Course Overview
Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met. But how is this done? How do you ensure it’s consistent across your business? What are the benefits of delivering great customer service?
This course will start by making it very clear exactly what we mean by customer service, and why it’s so vital. It then goes into detail about the goals of great customer service, communication skills both verbal and non-verbal, discovering and understanding customer needs and much more.
Learning Objectives
By the end of this course, learners will be able to:
Define what customer service is and explain why it is vital to business success.
Understand the goals and benefits of delivering excellent customer service.
Apply effective communication skills, both verbal and non-verbal, when interacting with customers.
Identify and understand customer needs to provide tailored support and solutions.
Maintain consistency in customer service across different situations and channels.
Recognize the impact of high-quality service on customer satisfaction and business performance.
Who is this course for
This course is suitable to anyone who is working directly or indirectly with customers or anyone who is managing those who are working with customers.
Recommended System Requirements
• Browser: Up to date web browser
• Video: Up to date video drivers
• Memory: 1Gb+ RAM
• Download Speed: Broadband (3Mb+)
Further Progression
Depending on your industry you may find other courses useful such as Developing Team Work, Negotiation, or Managing Meetings.
Accredited by
CPD Approved
Course Cost
£20 +VAT