Introduction to Emotional Intelligence
This CPD and IIRSM-approved course introduces learners to Emotional Intelligence (EI), a set of emotional and social skills that influence how effectively individuals perceive and express themselves, maintain relationships, and manage challenges. The course explores the role of emotions in the workplace, practical strategies for managing them, and how developing EI can enhance personal performance and team leadership.
Course Overview
Learners will begin by understanding what Emotional Intelligence is and how it differs from IQ, including common myths and misconceptions. The course examines the biological purpose of emotions and their advantages and disadvantages in professional contexts. It then explores how emotions influence workplace interactions and provides practical guidance on recognising, managing, and applying EI to improve communication, relationships, and decision-making. The course concludes with actionable tips for effectively handling emotions in everyday work situations and enhancing leadership impact.
Learning Objectives
By the end of this course, learners will be able to:
Explain what Emotional Intelligence is and how it differs from IQ.
Recognise and understand their own emotions and those of others.
Apply Emotional Intelligence effectively in workplace interactions.
Use strategies to manage emotions in challenging situations.
Enhance leadership and interpersonal skills through the use of EI.
Who is this course for
This course is aimed at supervisors, managers, and first-line leaders seeking to develop more effective relationships with their teams. It is suitable for both new managers and experienced leaders wishing to enhance their emotional intelligence and workplace effectiveness.
Recommended System Requirements
Recommended System Requirements
• Browser: Up to date web browser
• Video: Up to date video drivers
• Memory: 1Gb+ RAM
• Download Speed: Broadband (3Mb+)
Further Progression
Learners can continue their development through courses such as:
Conflict Resolution in the workplace
Developing Teamwork
Managing Meetings
Accredited by
CPD Approved, IIRSM
Course Cost
£20 +VAT