Principles of Communication
Effective communication is essential when working in adult social care, as it supports understanding service users’ needs and ensures appropriate care and support is provided. Inaccurate or ineffective communication can lead to misunderstandings, mistakes, and a negative experience for service users.
This course introduces learners to the principles of communication within adult social care settings. It explores why people communicate, the different ways communication can take place, and how to ensure communication is appropriate, effective, and professional. The course also focuses on identifying and reducing barriers to communication, checking understanding, accessing support for communication needs, and maintaining confidentiality.
Course Overview
This course begins by exploring the reasons people communicate in adult social care and how communication supports relationships and effective care delivery. Learners will examine the different ways communication can take place, including verbal, non-verbal, written, and alternative methods.
The course then focuses on identifying barriers to communication, such as physical, emotional, cultural, and language barriers, and explains how these can impact care. Learners will explore practical strategies to reduce communication barriers and ensure communication is clear and appropriate.
Learners will also develop skills in checking understanding to ensure information has been received and understood correctly. The course explains how to access support for communication issues, including working with other professionals. Finally, the importance of confidentiality and professional communication is covered to ensure information is shared safely and appropriately.
Learning Objectives
By the end of this course, learners will be able to:
Understand the importance of effective communication in adult social care.
Identify reasons why people communicate in care settings.
Recognise different ways of communicating with service users and others.
Identify common barriers to communication.
Explain how communication barriers can be reduced.
Demonstrate ways to check understanding during communication.
Understand how and when to seek help with communication difficulties.
Explain the importance of confidentiality when communicating in care settings.
Who is this course for
This course is suitable for individuals working in, or preparing to work in, adult social care settings. It is appropriate for care assistants, support workers, health and social care students, and new starters to the sector. It is also beneficial for experienced staff who require refresher training or wish to improve their communication skills.
Recommended System Requirements
Recommended System Requirements
• Browser: Up to date web browser
• Video: Up to date video drivers
• Memory: 1Gb+ RAM
• Download Speed: Broadband (3Mb+)
Further Progression
Following completion of this course, learners may progress to further training in person-centred care, equality, diversity and inclusion, safeguarding adults, and the Mental Capacity Act.
Accredited by
CPD Approved
Course Cost
£15 +VAT