Problem Solving in a Workplace
This course helps supervisors and managers develop the skills needed to identify, understand, and resolve workplace problems efficiently. It focuses on common issues related to people, tasks, and resources, and teaches practical techniques for resolving conflicts while improving team productivity.
Course Overview
The course explores three types of workplace problems:
People Problems: Personality clashes, poor communication, unsafe or illegal behaviour, and discrimination.
Task Problems: Inefficient work systems, time-wasting, and poorly organised tasks.
Resource Problems: Shortages or mismanagement of equipment and materials.
It also covers strategies for successful resolution, including arbitration, negotiation, compromise, conciliation, and mediation, showing how these methods benefit both employees and the organisation.
Learning Objectives
By the end of the course, participants will be able to:
Identify the main areas that can cause problems in the workplace.
Understand discrimination and its relation to the Equality Act 2010.
Recognise time-wasting behaviours and understand their impact on productivity.
Apply effective problem-solving techniques and conflict resolution methods.
Who is this course for
This course is aimed at supervisors and managers—both new to leadership roles and experienced—who want to enhance their problem-solving skills. It is suitable for individuals seeking personal development or organisations wanting consistent management practices across their teams.
Recommended System Requirements
Recommended System Requirements
• Browser: Up to date web browser
• Video: Up to date video drivers
• Memory: 1Gb+ RAM
• Download Speed: Broadband (3Mb+)
Further Progression
For continued development, candidates may progress to:
Developing Teamwork – to build resilient teams and expand on key ideas from this course.
Managing Meetings – for managers new to coordinating and leading meetings.
Any other Business Skills courses to strengthen leadership and workplace management capabilities.
Accredited by
Course Cost
£20 +VAT